For any order-related questions, please email our team at @hello@themayancollective.com with the order number. If you do not have it, include the email address used when placing the order. We respond within 1–2 business days.
Our standard shipping time for orders is between 3-5 business days. However, delivery times can vary based on the shipping method selected at checkout and your location. Please note that during peak periods and holidays, shipping times might be extended. You can always track your order by logging into your account and clicking on the "Order History" section.
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return any item in its original condition within 30 days of receipt for a full refund or exchange. Please ensure that the products have all original tags and packaging. To initiate a return, visit our "Returns" page and follow the instructions provided. Remember to keep your receipt as proof of purchase. Some exclusions may apply, so be sure to check our detailed return policy for more information.
We currently do not offer candle-making at our Arroyo Grande location!
However, our San Luis Obispo location has plenty of room, is fully stocked with the right equipment needed, and our amazing team is there to provide the best experience possible for you.
Yes. You can find information about private parties on the bottom of our Candle Bar site here.
Yes, we would love to make this happen. Please send us the scent details and email us at hello@themayancollective.com.
Absolutely. We prioritize the security of our customers' data. Our website uses Secure Socket Layer (SSL) encryption to ensure that your personal and payment information is kept safe and private. This means that any information you input during the checkout process is encrypted before being transmitted over the internet. Additionally, we never store your credit card details on our servers. For more information about how we protect your data, please refer to our Privacy Policy.